Shelter Operations and Functional Needs Support Services (FNSS)

This knowledge base was created as a companion resource for our Shelter Operations and Functional Support Services (FNSS) course.

The resources provided throughout this knowledge base topic provide a framework for the consideration of Functional Needs Support Services (FNSS) in shelter planning and operations as outlined by FEMA guidance issued in November 2010. FNSS enable individuals to maintain their independence in a general population shelter.


  1. Foundation: What is FNSS?
  2. Legal Foundation
  3. FNSS Considerations for Opening a Shelter
  4. FNSS Considerations for Operating a Shelter
  5. FNSS Considerations for Transitioning Residents Out of a Shelter
  6. Additional Resources and Tools