Core Capabilities

Below is a pictorial representation of seven sample core capabilities within their respective mission areas, with a focus on those capabilities that are most relevant for public health and healthcare planning. Click on each capability to read the description as well as examples of actions and resources.

All Mission Areas
Public Information and
Mass Care
Public Health,
Healthcare, and
Emergency Medical
Health and Social
Public Information and Warning
DescriptionPlanning ActionsPlanning Resources
"Deliver coordinated, prompt, reliable, and actionable information to the whole community through the use of clear, consistent, accessible, and culturally and linguistically appropriate methods to effectively relay information regarding any threat or hazard, as well as the actions being taken and the assistance being made available, as appropriate."
  • Create low-literacy and easy-to-read printed materials
  • Create materials for visually or hearing-impaired
  • Reach rural or isolated populations
  • Provide information to help at-risk individuals understand personal preparedness, be knowledgeable of available services, and understand where they can obtain services
  • Early Warning Systems
    • 9-1-1
    • Massachusetts Alerts
    • Social Media
  • Trained staff
  • Translators and interpreters
  • Signs and printed materials
Community Resilience
DescriptionPlanning ActionsPlanning Resources
"Enable the recognition, understanding, communication of, and planning for risk and empower individuals and communities to make informed risk management decisions necessary to adapt to, withstand, and quickly recover from future incidents."
  • Develop policy or process to participate in public and private partnerships
  • Document community and faith-based partners' roles
  • Support individuals to "Get Ready"
  • Use the community profile to target specific groups to support individual preparedness
  • Coordinate training and education to ensure community engagement and preparedness
  • Community members
  • Community organizations
    • Businesses
    • Schools
    • Support/advocacy groups
    • Health centers
    • Faith-based
  • Web-platforms for engagement
  • Social media
Critical Transportation
DescriptionPlanning ActionsPlanning Resources
"Provide transportation (including infrastructure access and accessible transportation services) for response priority objectives, including the evacuation of people and animals, and the delivery of vital response personnel, equipment, and services into the affected areas."
  • Locate the most vulnerable individuals or groups
  • Mobilize resources for those who have additional special transportation needs, such as vehicles that are wheelchair accessible or are able to provide power to operate oxygen equipment during transport
  • Provide directions to previously identified and accessible sheltering sites
  • Providers and transportation companies
    • DME providers
    • Home healthcare agencies
    • Utility providers
    • Housing authorities
    • Para-transit services
    • School bus services
  • Public transportation systems
  • Airport transportation
  • Advocacy groups/non-profit organizations
Mass Care Services
DescriptionPlanning ActionsPlanning Resources
"Provide life-sustaining and human services to the affected population, to include hydration, feeding, sheltering, temporary housing, evacuee support, reunification, and distribution of emergency supplies."
  • Mobilize shelter personnel, vendors, and partners supporting shelter operations
  • Provide directions in multiple ways, such as translation of printed materials and signage
  • Conduct a facility assessment to determine appropriate shelter set-up procedures
Public Health, Healthcare, and Emergency Medical Services
DescriptionPlanning ActionsPlanning Resources
"Provide lifesaving medical treatment via Emergency Medical Services and related operations and avoid additional disease and injury by providing targeted public health, medical, and behavioral health support, and products to all affected populations."
  • Monitor incident for impacts to public health
  • Identify critical resource needs among healthcare providers
  • Coordinate with local public health and medical agencies, including HMCCs
  • Activate family reunification procedures
  • Coordinate and communicate with Emergency Medical Services (EMS) for common operating picture
  • EMS and Hospital personnel and equipment
  • Patient tracking system
Health and Social Services
DescriptionPlanning ActionsPlanning Resources
"Restore and improve health and social services capabilities and networks to promote the resilience, independence, health (including behavioral health), and well-being of the whole community."
  • Complete an assessment of community health and social service needs and develop a comprehensive recovery timeline
  • Identify critical areas of need for health and social services
  • Coordinate with faith-based partners and community organizations for recovery
  • Facilities that can be used for behavioral and mental health services
  • Mental health personnel and supplies
  • Community support centers
  • Assistance programs, such as economic assistance, rehabilitation, welfare, food stamps, etc.
DescriptionPlanning ActionsPlanning Resources
"Implement housing solutions that effectively support the needs of the whole community and contribute to its sustainability and resilience."
  • Assess housing impacts and needs
  • Identify temporary housing options and plan for permanent housing
  • Establish resilient, sustainable, and accessible housing
  • Consult environmental partners, such as inspectional services, for input on environmental impacts
  • Partners and vendors
  • Building supplies
  • Individual and community input

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