Learning Center FAQ

Below are answers to frequently asked questions related to DelValle Institute classroom courses and technical requirements for online courses. If you have any additional questions, comments, or suggestions, please don’t hesitate to send them to us at delvalle@bphc.org. Thank you.

Do I need to register in order to attend class?

Advanced registration is strongly preferred for all courses. If pre-registration is not possible, please contact the DelValle Institute for Emergency Preparedness at delvalle@bphc.org or 617-343-1370.

Who can attend programs at the DelValle Institute?

The DelValle Institute for Emergency Preparedness’ programs are open to all individuals engaged in emergency preparedness, response, recovery or mitigation. However, some courses are specifically targeted to certain disciplines or have pre-requisites based upon funder requirements. If the course has an active waiting list, priority to attend a program will be given to those disciplines mentioned in the target audience.

I can no longer attend a course I registered for. How can I cancel my registration?

To cancel registration for a course you are registered for, please refer to your confirmation email. In the email there is a link that says “Click here to cancel or make changes to your registration” which will take you directly to a login page to view your record. Advanced cancellation is encouraged for those who cannot make it, in order to open up a reserved seat in the course for another participant.

Can I walk in on the day of the course?

While we strongly encourage advance registration, we also realize that some individuals will need to wait until the last minute to register due to potential scheduling conflicts. If this is the case, you may register at the course site.

Course History displayed on My Dashboard is inaccurate. I took a certain course several times, but it is listed once.

The Course History displayed on the Dashboard will list every course that you have taken with the DelValle Institute. However, due to the data storage method of the online registration system, each course will only be listed once even if you have taken it several times. Our internal database contains the full listing of attendance records, and we can provide a report for you at any time for accreditation or other purposes if needed.

What is the weather cancellation policy?

If severe weather should require a class cancellation, registrants will be notified by email that the class has been cancelled, most likely the evening before the class. For this reason, advance registration is helpful. Notice will also be posted on the DelValle Institute Learning Center website and a message will be announced on the DelValle Institute central phone line, 617-343-1370. All efforts will be made to reschedule the course however this may not be possible in all cases.

What is the waitlist process?

All of the courses that the DelValle Institute holds have a seat limit based on room size and instructor ratios. Once the limit has been met, you may still register but will be placed on a waiting list. When registering there will be a note alerting registrants that there is an active waitlist. As seats become available, waitlisted participants are automatically taken off the waitlist in the order in which they sign up. Participants who are moved off the waitlist to the confirmed list automatically receive a confirmation email from our registration system with the details inside.

How can I sign up for a Boston Medical Reserve Corps course?

To sign up for Boston Medical Reserve Corps courses you must be a member. To become a Boston MRC member please visit www.bostonmrc.org and click on "Join the Boston MRC," or click here. Once you become a member and attend Orientation, you will receive the Boston MRC newsletter with links to course offerings and registration.

How can I be added to the mailing list?

Please click here.

How do I enable pop-ups?

Pop-ups are enabled differently in different browsers. Below are instructions on how to enable pop-ups for four different browsers.

If after following the instructions for your browsers, pop-ups are still disabled, then it could be that a toolbar add-on could be blocking pop-ups. Check the toolbar settings to make sure pop-ups are enabled for http://delvalle.bphc.org.

Internet Explorer

  • From the Tools menu, point to Pop-up Blocker, and then click on Pop-up Blocker Settings.
  • Type http://delvalle.bphc.org in the box Address of website to allow and click Add.
  • Set the Blocking Level or Filter Level to Medium: Block most automatic pop-ups.
  • For more information about Pop-up Blocker in Internet Explorer, click on the link Learn More about Pop-up Blocker at the bottom of the page.
  • Click Close.


  • From the Tools menu, select Options….
  • Select the Content icon for version 4 and later, or Web Features icon for earlier versions.
  • Click on the Exceptions button for Block pop-up windows.
  • Enter http://delvalle.bphc.org into the Address of web site box.
  • Click Add or Allow and http://delvalle.bphc.org will be displayed below in the list of websites.
  • Click Close to close the Exceptions window.
  • Click Cancel to close the Options window.


  • Click on the Wrench icon in the upper right of the browser window.
  • If running on a PC, select Options. If running on a Mac, select Preferences.
  • Click on the Under the Hood tab.
  • Click on Content Settings in the Privacy area.
  • Click the Manage Exceptions button in the Pop-ups area.
  • Enter http://delvalle.bphc.org in the Add new exception pattern text box and press the Enter.
  • Click on the X in the upper right to close the Exceptions window.
  • Click on the X in the upper right to close the Content Settings window.


  • From the Safari menu, ensure 'Block pop-up windows' is unchecked. Note: in Safari, pop-ups are either all allowed or none allowed.

How do I get Flash to run on my computer?

To run the enhanced courses you will need Flash Player 6.0.79 or later on your computer (http://www.adobe.com/go/getflash) (Flash Player 7 or later recommended). It is important that you have pop-ups enabled to run the multimedia courseware.

Why can't I run the online courses on my iPad?

The online courses offered by the DelValle Institute use Flash technology to display interactive graphics. Unfortunately, this technology is not compatible with the iPad. The DelValle Institute is in the process of updating the Learning Center and associated content to support all platforms, including iPads, in the future.

What browsers does this site run on?

PC users running Windows can use Internet Explorer 8 and later, Firefox 4 and later, Safari 5 and later, Google Chrome, or Opera 9.5 and later. Macintosh users can use Safari 5 and later, Firefox 4 and later, or Google Chrome.

IMPORTANT NOTE: Our online courses are currently only compatible with Google Chrome on both PCs and Macs. Support for Internet Explorer, Microsoft Edge, Safari, and Mozilla is expected to return later this year.

How fast of an internet connection do I need?

Internet access with minimum 256+ Kbps connection (higher connection speeds are recommended).

What computer hardware do I need?

Computer requirements are listed below.

  • Computer: 500 megahertz (MHz) processor or higher (32- or 64-bit)
  • Memory: 256 MB minimum
  • Display: 800 X 600 screen resolution (1,024 x 768 or higher recommended)
  • Multimedia: Sound card and headphones or speakers

Help! I'm still confused. Who can I contact for technical help?

If you have questions or problems, please email delvalle@bphc.org.

Last modified: Monday, 27 March 2017, 5:54 PM