Below are answers to frequently asked questions related to DelValle Institute classroom courses and technical requirements for online courses. If you have any additional questions, comments, or suggestions, please don’t hesitate to send them to us at firstname.lastname@example.org. Thank you.
Advanced registration is strongly preferred for all courses. If pre-registration is not possible, please contact the DelValle Institute for Emergency Preparedness at email@example.com or 617-343-1370.
The DelValle Institute for Emergency Preparedness’ programs are open to all individuals engaged in emergency preparedness, response, recovery or mitigation. However, some courses are specifically targeted to certain disciplines or have pre-requisites based upon funder requirements. If the course has an active waiting list, priority to attend a program will be given to those disciplines mentioned in the target audience.
To cancel registration for a course you are registered for, please refer to your confirmation email. In the email there is a link that says “Click here to cancel or make changes to your registration” which will take you directly to a login page to view your record. Advanced cancellation is encouraged for those who cannot make it, in order to open up a reserved seat in the course for another participant.
While we strongly encourage advance registration, we also realize that some individuals will need to wait until the last minute to register due to potential scheduling conflicts. If this is the case, you may register at the course site.
If severe weather should require a class cancellation, registrants will be notified by email that the class has been cancelled, most likely the evening before the class. For this reason, advance registration is helpful. Notice will also be posted on the DelValle Institute Learning Center website and a message will be announced on the DelValle Institute central phone line, 617-343-1370. All efforts will be made to reschedule the course however this may not be possible in all cases.
All of the courses that the DelValle Institute holds have a seat limit based on room size and instructor ratios. Once the limit has been met, you may still register but will be placed on a waiting list. When registering there will be a note alerting registrants that there is an active waitlist. As seats become available, waitlisted participants are automatically taken off the waitlist in the order in which they sign up. Participants who are moved off the waitlist to the confirmed list automatically receive a confirmation email from our registration system with the details inside.
To sign up for Boston Medical Reserve Corps courses you must be a member. To become a Boston MRC member please visit www.bostonmrc.org and click on "Join the Boston MRC," or click here. Once you become a member and attend Orientation, you will receive the Boston MRC newsletter with links to course offerings and registration.
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Pop-ups are enabled differently in different browsers. Below are instructions on how to enable pop-ups for four different browsers.
If after following the instructions for your browsers, pop-ups are still disabled, then it could be that a toolbar add-on could be blocking pop-ups. Check the toolbar settings to make sure pop-ups are enabled for http://delvalle.bphc.org.
To run the enhanced courses you will need Flash Player 6.0.79 or later on your computer (http://www.adobe.com/go/getflash) (Flash Player 7 or later recommended). It is important that you have pop-ups enabled to run the multimedia courseware.
The online courses offered by the DelValle Institute use Flash technology to display interactive graphics. Unfortunately, this technology is not compatible with the iPad. The DelValle Institute is in the process of updating the Learning Center and associated content to support all platforms, including iPads, in the future.
PC users running Windows can use Internet Explorer 8 and later, Firefox 4 and later, Safari 5 and later, Google Chrome, or Opera 9.5 and later. Macintosh users can use Safari 5 and later, Firefox 4 and later, or Google Chrome.
IMPORTANT NOTE: Our online courses are currently only compatible with Google Chrome on both PCs and Macs. Support for Internet Explorer, Microsoft Edge, Safari, and Mozilla is expected to return later this year.
Internet access with minimum 256+ Kbps connection (higher connection speeds are recommended).
Computer requirements are listed below.
If you have questions or problems, please email firstname.lastname@example.org.