Communicating effectively about risk is a critical part of managing crises. Effective risk communication allows individuals, stakeholders, and entire communities to make the best possible decisions for their well-being during a crisis or emergency. This course will develop skills necessary for creating effective messages, strategies for understanding the needs of target audiences and selecting the appropriate messengers.
Designed to serve as a bridge between basic risk communication training and Public Information Officer training, this course will help prepare who may be called on to assist in the development and delivery of emergency risk communication messages in collaboration with the public information officer, communications team, or organizational leadership
By the conclusion of this course, the learner will be able to:
Public health and healthcare staff who may communicate with the public or media during an emergency or crisis.
Ashley Miller, MPH
Senior Program Manager, Instructional Design
DelValle Institute for Emergency Preparedness
Office of Public Health Preparedness
Seth Eckhouse, MPH
Senior Program Manager
This course has been approved for 5.5 MA OEMS EMT credits.
This program was designed to meet the requirements of the Massachusetts Board of Registration in Nursing, 244 CMR 5.00 for 6.6 contact hours of nursing continuing education.
This program was designed to meet the requirements of the Massachusetts Board of Registration for Sanitarians, 255 CMR 5.00 for 5.5 contact hours of continuing education
This program was designed to meet the requirements of the Massachusetts Board of Registration for Health Officers, 241 CMR 4.00 for 6.6 contact hours of continuing education.
The DelValle Institute for Emergency Preparedness is the Education & Training branch of the Office of Public Health Preparedness. In conjunction with Boston EMS, a bureau of the Boston Public Health Commission, the DelValle Institute provides high-quality all-hazards training and exercises to develop and enhance capabilities-based preparedness. This training is part of the Metro-Boston Homeland Security Region’s training and exercise program, and is supported with federal funding from the US Department of Homeland Security’s Urban Area Security Initiative (UASI). For more information regarding DelValle Institute funding, please visit our funding page.